When the workflow lives in people's heads, the first automation gets built on an assumption.
Most lost time is in the gaps between people and tools, not in the work itself.
Teams buy a platform per symptom, and the operation still runs on manual glue.
Every step, handoff, tool, and manual touch drawn as it runs today, including the unofficial path.
Candidates scored by impact and effort, so the first build pays for the engagement.
The exact points where work stalls, gets re-entered, or waits, with the cost of each.
Where information moves between systems and where it gets retyped by hand, named at the seams.
The operator who mapped you presents the diagram and carries top candidates into build.
Thirty minutes, no pitch. You leave with a written diagnosis.
Over two to three weeks we sit with the people who do the work and deliver the ranked backlog.
Your operator keeps the map current and carries the top candidates into build. Work continues past the diagram.
For teams who have outgrown tribal knowledge and want the operation drawn before a line of automation gets built.
No. A named operator owns the work and sits with the people who run the operation. Judgment stays human.
A scoped piece of work, priced as a fraction of one bad automation build. Fixed number, fixed scope.
Usually it corrects them. SOPs describe the intended flow. We map the real one, including undocumented workarounds.