A generic bot fills gaps with confident fiction. One wrong refund policy creates a trust cleanup.
When the bot gives up, the customer restarts from zero and the whole thread is lost.
Docs change and an untended bot drifts from how the product actually works.
Trained on your docs, help center, and resolved tickets. It does not guess.
Outside its knowledge, it routes to a human with the full thread attached.
Wired into your help desk and channels with Next.js, Supabase, and the Anthropic API. No migration.
Every response links to the source doc so your team can verify and correct it.
We keep source content current as docs change and tune escalation against live conversations.
Whoever ships your bot keeps watching real conversations and tightens the system as questions shift.
Thirty minutes, no pitch. You leave with a written diagnosis.
In 3 to 5 weeks we train on your content, wire it into the help desk, and test against real past tickets.
Your operator keeps the bot grounded as docs change, reviews live conversations, and adjusts what it answers versus routes.
For support teams buried in repeat questions who want a bot grounded in their own content and a partner who operates it.
A named operator owns the system. They catch what is off, trace it to the source doc, and fix the grounding.
Roughly a fraction of the support headcount to handle the same routine volume. We scope to your content and channels in the audit.
No. We build on your help desk, docs, and channels. You keep the system and the content.